Photo: Posing with the titling officer, David Shontz III and Dana Altenbach closed on their first home in February with Jen Mericle, Bay Equity's Sales Manager in Lakewood, CO. David also surprised Dana by popping the question! She said yes!

Bay Equity Home Loans built on exceptional customer service

Bay Equity provides a mortgage borrowing experience personalized to the individual and focused on long-term financial goals.

That’s why real estate agents and other industry partners love working with Bay Equity. Their clients receive a near-seamless home loan transaction, and the company's strong commitment to closing on time increases repeat customers as well as referrals.

Whether first-time home buyers or veterans of the mortgage game, borrowers receive tremendous value working with Bay Equity Home Loans’ experienced, knowledgeable loan professionals.

Bay Equity’s loan officers educate potential homeowners on the steps they need to take, from pre-approval documents to application to closing. Communication and transparency begin the moment of first contact, even if a loan ultimately doesn’t happen right away, says Mission Viejo, CA, Area Sales Manager Frank Blakeley.

“I want to have clients for life. That means even if people aren't sure they are ready to buy, I still go all out to do my very best for them. Our customers and business partners can trust that I have their best interests at heart.” - Mission Viejo, CA, Area Sales Manager Frank Blakeley.

Bay Equity offers a wide array of mortgage loan products including FHA, Conventional, USDA, Jumbo and VA loans. Bay Equity also offers exclusive programs like “Giving to Heroes,” providing significant discounts in the form of closing credits to veterans, teachers and other public servants.

When you work with Bay Equity, you become part of a family: A family that focuses on exceptional customer service, innovative programs and positive impacts on the community, says Jen Mericle, Sales Manager for the company’s Lakewood, CO, branch.

First-time borrowers Dana Altenbach and fiance David Shontz III say Mericle took the time not only to listen, but to truly hear their questions about savings and investment.

“Jen is the most sincere, kind-hearted person I’ve ever met! I’m so thankful we got to share our first-time home buyer journey with her,” Dana exclaims. “Her team made it SO easy, and without stress! I will send everyone I know getting ready to buy a home to her!”

“We find out a client’s motivation, then create a strategy that aligns with their goals. Whether it’s a refinance or a new purchase, we want to set them up for life,” Mericle states. “I think this approach is what keeps them coming back and recommending us to their friends and family.”

Whatever your lifestyle need, be it a retirement castle or a first “place of their own,” Bay Equity’s loan officers have all the home loan information one could ever want, laid out in simple, easy-to-understand terms.