Servicing

OFFICE CLOSURE:

Veterans Day Observed – Bay Equity Home Loans will be closed on Friday 11.10.2023 in observance of Veterans Day. We will resume our regular hours on Monday 11.13.2023 at 8AM Pacific Time.



To all those who have served, and those who continue to serve – Happy Veterans Day!

YEAR END TAX FORMS:

Your 2023 IRS tax forms and annual notices will be included with your billing statement mailed in January which will be provided no later than January 31, 2024. The documents will also be available in your customer portal by selecting Account Management, then Document Center. If the servicing of your loan was transferred in 2023, you may receive multiple 1098 tax forms, one from each mortgage servicer.

Any question surrounding your IRS tax forms please reach out to the Customer Service Center at 855-259-0467 or via email at support@mybayequityservicing.com

DISASTER RELIEF:

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe, and we understand this may be a difficult time. We want you to know we are here to support you in any way we can.

- Our Customer Service Team is here to help you at toll-free 855-259-0467. Monday – Friday 8AM – 5PM PST

- Email: support@mybayequityservicing.com

- Claims Assistance 833-811-3064

ADDITIONAL DISASTER ASSISTANCE INFORMATION:

FEMA

- Hotline 800-621-FEMA option 2 or TTY 1-800-462-7585

- Website: www.fema.gov

- To apply for FEMA disaster assistance: www.disasterassistance.gov or call 1-800-621-3362

Red Cross

- To apply for disaster assistance: www.redcross.org

- Or call 800-RED-CROSS (800-733-2767)