Servicing

Office Closures

Bay Equity Home Loans will be closed Tuesday 12.24.24 at 3 PM Pacific Time through Wednesday 12.25.24 in observance of Christmas. Customer Service will resume normal business hours on Thursday 12.26.24 at 8 AM Pacific Time.

Bay Equity Home Loans will be closed Tuesday 12.31.24 at 3 PM Pacific Time through Wednesday 1.1.25 in observance of New Year. Customer Service will resume normal business hours on Thursday 12.26.24 at 8 AM Pacific Time.

We wish you and your family safe and Happy Holidays!

Year End Tax Forms

Your 2024 IRS Tax Forms and annual notices will be included with your billing statement mailed in January which will be provided no later than January 31, 2025. For billing statements not produced by 1.17.25 the 1098 will be mailed separately. If you are enrolled in paperless statements these will be available in your customer portal by selecting Account Management, then Document Center. If the servicing of your loan was transferred in 2024, you may receive multiple 1098 Tax Forms, one from each mortgage servicer.

DISASTER RELIEF

My home has been damaged by a natural disaster. What do I do?

We hope that you are safe, and we understand this may be a difficult time. We want you to know we are here to support you in any way we can.

• Our Customer Service Team is here to help you at toll-free 855-259-0467. Monday – Friday 8AM – 5PM PST

• Email: support@mybayequityservicing.com

• Claims Assistance: 833-811-3064

Additional disaster assistance information:

FEMA

• Hotline 800-621-FEMA option 2 or TTY 1-800-462-7585

• Website: www.fema.gov

• To apply for FEMA disaster assistance: www.disasterassistance.gov or call 1-800-621-FEMA

Red Cross

• To apply for disaster assistance: www.redcross.org

• Or call 1-800-RED-CROSS