December 4, 2019

What to expect after a home purchase or refinance

Because the purchase or refinance of a home is public record, it can trigger an avalanche of calls, emails, letters and even online advertisements. Solicitations will often mention your lender by name making it hard to tell what is legitimate correspondence and what is just more junk mail. Here's what you need to know:

Shortly after your loan closes escrow, it becomes public record.

The minute you close, there will be lenders knocking down your door, blowing up your phone and flooding your email with solicitations to refinance to a lower rate.

They are designed to generate phone calls that capture your contact information and create an opportunity to sell you. A reputable lending team like the Boles Group at Bay Equity Home Loans in Gilbert works hard to understand your needs, earn your business and qualify you for the best loan possible.

You can trust that your licensed Boles Group loan officer has a comprehensive understanding of your situation and the local market. The team will conduct quarterly reviews of your loan file and alert you anytime a refinance might benefit you.

You will receive more mail than ever.

You may get letters that look like an invoice for services such as homesteading your property, filing for property tax exemption, mortgage insurance and a variety of other loan-related services. These are most likely just a matter of sneaky marketing.

Call the Boles Group lending team at 480-279-0032 to help you determine which services are scams that you don’t need at all, which ones you can handle on your own or with help from your loan officer and the scope of what to expect from the available services you might elect to purchase.

Bay Equity Home loans does not service your loan.

It is standard practice in the mortgage industry for the bank originating the loan to hand-off management of the repayment process (known as servicing) to a 3rd party servicing company. This practice is NOT an indication of how the lender feels about their clients. The Boles Group lending team worked hard to earn your business. You will not be abandoned the minute your loan closes. We are your lender for life!

The Boles Group at Bay Equity looks out for its clients.

The Boles Group lending team looks out for its clients well after close of escrow with regularly scheduled loan reviews, account alerts, monthly market updates and an extensive network of local referral partners ranging from tax accountants and property insurance to housekeeping and interior design. Anytime you are concerned about your loan or something you’ve received in the mail, call us. We're more than happy to help.

Please note: Any correspondence sent from the Boles Group at Bay Equity Home Loans will include the Bay Equity Logo and will usually include a photo of Adam and Hannah Boles. If it doesn’t have our logo or photo, it’s not from us.


Bay Equity Home Loans – Boles Group is a team of lending professionals located in Gilbert, Arizona and licensed to originate home loans for purchase or refinance in nine states (AZ, CA, CO, ID, MN, NM, NV, OR, WA). Boles Group lending professionals have the knowledge and experience to create solutions where other lenders create problems. The team prides itself on responsive, accurate communication and is highly regarded by clients and business associates alike.