Cut-rate online lenders, inexperienced loan officers and impersonal big bank call centers all create a nightmare home buying experience. As with anything, cheap and easy is almost never easy (or cheap).

Recognizing quality in a lender can be a bit difficult at first glance. While agency-direct relationships, a vast product line and seamless collaboration between an exceptional team of lending professionals and industry leading technology is crucial to the client experience, it’s only noticed when it’s not there.

In most cases, borrowers won’t know the difference until well into the home buying process - but they will know the difference.

Working with an inexperienced loan officer or a nameless faceless website will inevitably add confusion, uncertainty and frustration to an already complex process.

A high-quality loan officer will have a level of knowledge and resourcefulness that only comes with decades of experience in the mortgage industry. When problems arise, an experienced lender will find solutions quickly without putting the transaction at risk.

So what should you look for in a mortgage lender?

• Experience – Every borrower brings a unique set of circumstances and challenges. Loan officers who have been in the business awhile have a better understanding of the process and are better equipped to find solutions.


• Flexibility – access to a wide variety of loan programs, exceptional regulatory knowledge and a strong network of professional relationships allow the loan officer to better accommodate the diverse needs of their home buying clients.


• Realtor Referrals – Federal regulations prohibit lenders from providing monetary incentives to their realtor partners, so their recommendations are usually based on an effective working relationship with the lender.


• Client Reviews – Online reviews are a useful tool when deciding on a lender. Pay special attention to what clients say about communication, the loan process and overall customer experience. Words like reliable, available, patient, accommodating and helpful are all good indicators.

The Boles Group at Bay Equity Home Loans in Gilbert knows that it takes more than competitive interest rates to move from application to approval to funding with an on time every time standard of service.

Boles Group lending professionals are experts in the full array of mortgage loan products including Conventional, FHA, VA, USDA, Jumbo and Reverse options. They are available and responsive and pride themselves on providing accurate, timely answers to whatever questions clients might have.

In addition to their reputation for exceptional communication, the team’s 30+ years combined experience, in-house underwriting, on-site processing and secure digital document handling result in an affordable, efficient and worry-free home purchase experience.

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Bay Equity Home Loans – Boles Group is a team of lending professionals located in Gilbert, Arizona and licensed to originate home loans for purchase or refinance in nine states (AZ, CA, CO, ID, MN, NM, NV, OR, WA). Boles Group lending professionals have the knowledge and experience to create solutions where other lenders create problems. The team prides itself on responsive, accurate communication and is highly regarded by clients and business associates alike.